Privacy Policy

Nuwaira Tourism ("we", "us", "our") operates www.nuwairatourism.com and provides desert safari and tour booking services in Dubai, UAE. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have.

We collect information you provide directly to us, including:

• Booking details: full name, email address, phone/WhatsApp number, preferred tour date, number of people, and any message you send us.
• Communications: messages you send us via WhatsApp, phone, email, or our AI chat assistant.
• Website usage: pages visited and general browsing behavior, collected via cookies or similar analytics tools.

We use the information we collect to:

• Process and confirm your tour bookings
• Respond to your questions and requests
• Send booking-related updates (e.g. pickup time changes)
• Improve our website and the services we offer
• Comply with legal obligations

When you book or message us via WhatsApp, that conversation is also subject to WhatsApp's own privacy policy. Our AI chat assistant processes your message text to generate a reply and does not use it for any purpose beyond answering your question.

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

We do not sell your personal information. We only share it with service providers who help us operate the business (e.g. payment processing), or when required by law.

We retain booking and communication records for as long as needed to provide our services and meet legal, accounting, or reporting requirements.

You can ask us to access, correct, or delete the personal information we hold about you by contacting us at info@nuwairatourism.com.

Our services are intended for adults booking tours, including for family groups. We do not knowingly collect personal information directly from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Questions about this policy? Reach us at info@nuwairatourism.com or +971 56 680 4043.